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BibTex-formatted data @Article{ Franco, title = "Anatomy of a Flame: Conflict and Community Building on the Internet", author = "V. Franco,R. Piirto,H.Y. Hu,B.V. Lewenstein", year = "1995", month = "Summer", institution = "IEEE", journal = "IEEE Technology and Society Magazine", number = "2", pages = "12-21", volume = "14", }